Privacy Policy
Last updated: November 2026
Information we collect
Account details (name, email, phone, country), case details you submit, uploaded documents, and messages exchanged with case officers. We also record security events such as sign-ins and staff actions.
How we use it
Solely to assess, investigate and support your recovery case, to communicate with you, and to meet legal obligations. We do not sell personal data.
Security & encryption
All traffic is encrypted with TLS. Data and documents are encrypted at rest and stored in private storage. Access is restricted by role; clients see only their own cases and staff access is audit-logged. Two-factor authentication is available for all accounts.
Sharing
With your consent, case evidence may be shared with banks, payment providers, exchanges, regulators or law enforcement for the purpose of recovery.
Retention
Case records are retained for as long as needed for the case and legal requirements, then securely deleted.
Your rights
You can request access, correction or deletion of your data by messaging support from your portal.